Refund and Returns Policy

At CrystalFinds, we value the satisfaction and trust of our customers. This Refund and Returns Policy outlines our guidelines and procedures for refunds, returns, and exchanges to ensure a transparent and fair business relationship.
 
1. Refund Eligibility
 
Our refund policy applies to retail and wholesale orders placed from our website. In order to be eligible for a refund, the following conditions must be met:
 
– The request for a refund is made within 14 days from the date of receiving.
– The product is returned in its original condition, with all packaging and tags intact.
– The return is due to a manufacturing defect, damage during shipping, or a mistake on our part.
 
2. Refund Process
 
To initiate a refund, please follow these steps:
 
– Contact our customer support team at info@crystalfinds.com to request a Return Authorization (RA) number.
– Package the product securely, including all original packaging and accessories.
– Clearly mark the RA number on the outside of the package.
– Ship the product to the address provided by our customer support team.
 
Once we receive the returned product and inspect it, we will process your refund. This may include a full refund, partial refund, or replacement of the product, depending on the specific circumstances of your case.
 
3. Non-Refundable Items
 
Not all products may be eligible for a refund. The following items are typically non-refundable:
 
– Custom or personalized orders, as these are made to your specifications.
– Products that have been used, altered, damaged, or are not in their original condition.
 
4. Shipping Costs
 
Shipping costs for returning products are generally the responsibility of the customer. However, if the return is due to a manufacturing defect, damage during shipping, or an error on our part, we will cover the whole or part return shipping costs.
 
5. Refund Timeline
 
Refunds will typically be processed within 3 business days after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
 
6. Contact Information
 
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at info@crystalfinds.com.
 
At CrystalFinds, we are committed to maintaining a transparent and mutually beneficial relationship with our customers. This refund policy is designed to ensure a smooth and fair process for resolving issues and addressing your concerns. We appreciate your business and look forward to serving you.