Shipping Policy

Welcome to CrystalFinds. This Shipping Policy outlines the terms and conditions related to the shipping of wholesale orders. By placing a order with us, you agree to comply with the following shipping policies.
 
1. Order Processing Time
 
Orders placed through our Online Store are typically processed within 3 business days from the date of order placement. Please note that processing times may vary depending on the size and complexity of the order.
 
2. Shipping Methods and Costs
 
The shipping cost and delivery time are subject to our checkout page. CrystalFinds offers multiple shipping options to accommodate your needs. The available shipping methods may include standard, and express shipping.
 
3. Shipping Destinations
 
CrystalFinds ships wholesale orders to destinations worldwide. Shipping availability and rates may vary depending on the destination. It is the responsibility of the customer to provide accurate shipping information during the ordering process.
 
4. Customs and Duties
 
For international shipments, customs duties, taxes, and fees may apply. These charges are not included in the product or shipping costs and are the responsibility of the customer. CrystalFinds is not responsible for any delays or additional costs incurred due to customs processes.
 
5. Shipment Tracking
 
Once your wholesale order is shipped, you will receive a confirmation email with tracking information. This information allows you to track the progress of your shipment until it reaches its destination. Please note that tracking information may not be available for all shipping methods.
 
6. Shipping Delays
 
CrystalFinds is committed to providing accurate shipping estimates and meeting delivery timelines. However, unforeseen circumstances, such as weather conditions, customs delays, or other external factors, may impact delivery times. CrystalFinds is not responsible for delays beyond our control.
 
7. Damaged or Lost Shipments
 
In the rare event that your wholesale order is damaged or lost during transit, please contact our customer support team at info@crystalfinds.com. We will work with you to investigate the issue and facilitate a resolution, which may include a replacement or refund, as determined on a case-by-case basis.
 
8. Address Changes
 
It is the responsibility of the customer to provide accurate shipping information during the ordering process. If there are any changes to the shipping address after an order has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate address changes, but we cannot guarantee success if the order has already been processed for shipment.
 
9. Contact Information
 
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at info@crystalfinds.com.
 
Thank you for choosing CrystalFinds for your needs. We aim to provide a seamless and reliable shipping experience for our valued wholesale customers.